The Complaint Department was a recurring All That skit. As its name suggests, it was set in a complaint department of a store, with people (portrayed by random cast members) waiting on line to complain about a purchased item to the clueless clerk, played by Lori Beth Denberg. The clerk would examine the item, and would either not find anything wrong with it, attempt to (badly) fix it herself, or give insane suggestions on how to fix it, until the consumer would leave, irritated. A common line from the clerk would be "...Is that your complaint?", which would further annoy the consumer. However, there was one special instance when Ed from "Good Burger" found her insane suggestions to make sense, and would fall in love with the clerk, the feeling being mutual.
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